Call Back Office

A click away from your customers

The Lindenbaum Call Back Office allows you to answer your on-line customers' questions immediately, with the added benefit of personal contact. All it requires is a few minutes of your time and the minimum amount of technical effort to integrate intelligent Call-Back buttons into your web presence or emails. A click of the mouse then connects the customer with the relevant person.

Customer Service in the Web

Personal contact generates confidence. It lowers customer inhibitions to complete business transactions and increases customer loyalty. If customers are pleased with the service they receive, they will make further investments thereby increasing your turnover. This type of on-line contact is the key to successful selling.

Successful E-business via Customer Service

Internet customers often have questions about products and services. They desire better advice via telephone or email. Short reaction times and a wide-range of customer information form the basis of successful e-business. In addition to a web presence, the Call Back Office provides the customer with one-to-one communication for personal advice from the vendor.

Intelligent Connection

The telephone is the optimal method for personal communication between the web shop visitor and the customer advisor. The Call Back button integrated in the web presence means customers can talk directly to an advisor via intelligent Automatic Call Distribution. Because the Call Back Office is managed by a provider, the web shop operator is not required to purchase or install any software or hardware. Call Back buttons can be quickly implemented without any risk to the company.