Swisscom orders business conferencing system from Lindenbaum

"Make new discoveries, implement new ideas, improve what's already there - these are the motivating forces behind Swisscom. Rapid developments are taking place in the telecommunications industry. Many things are possible, but not all of them are beneficial to the customer. This is why it is very important to consider customer needs in our development process. We need to recognise trends and ensure we integrate and implement the right technologies."

This is what Swisscom says about itself and is a reflection of the high standards it sets its partners. And now we have  been able to acquire Swisscom, the leading telecommunications provider in Switzerland, also as a platform customer for our business conferencing product for service providers. Swisscom is replacing its current platform so it can offer more than just audio conferencing.

The result was a continuation of Swisscom's partnership with Lindenbaum in September 2009: like other major service providers, the company has been using Lindenbaum's instant conferencing system for telephone conferences for many years now. The conferences are easy to organise and can be safely monitored and controlled via the telephone keypad or web browser. The only costs incurred by the participant are those of the call itself.

For premium providers such as Swisscom, security is just as important as service. Its customers, for example in the banking and insurance industry, demand 100% reliable conferencing services and data protection in their high security networks. In addition, all customer requirements ranging from the self service portal to comprehensive live operator support during large-scale conferencing must also be satisfied. And of course, a Swiss conferencing system demands continual support in four languages.

Swisscom has worked in cooperation with Lindenbaum GmbH from the start. Experts in both companies specified the requirements for the integration of the system into Swisscom's infrastructure and carried out special modifications. 

The result was a concept precisely tuned to Swisscom's needs with a uniquely defined interface to the business conferencing system. "We are delighted about the ongoing partnership with Swisscom AG. We have enjoyed working closely with such a committed customer in order implement the optimal solution" said Dr Ralf Nikolai, managing director of Lindenbaum GmbH.