2020 will again be a trade fair year for Lindenbaum.
After the trade fair appearance at LEARNTEC Karlsruhe, Lindenbaum will be represented at the CCW in Berlin together with 4Com and Parlamind at the beginning of March (trade fair March 2 to 4, congress March 2 to 5, 2020).
Lindenbaum will present the Cognitive Voice Platform, which enables companies to partially or completely automate telephone dialogs by using a voice bot. In many companies, chat bots are already an integral part of the digital communication strategy. They are considered an efficient and relieving tool for dialog processing. A purely text-based use of a bot system also harbors untapped potential, though. Once a company has configured a chat bot, the step to use it for voice interfaces and thus use in telephony is not big anymore – thanks to modern speech recognition and speech synthesis.
The intuitive API of the Cognitive Voice Platform ensures easy handling of telephony and a number of leading speech-to-text and text-to-speech engines. Integrations with conversational AI platforms such as Parlamind and Cognigy as well as contact centers such as the NetzACD of Telekom Deutschland and the 4Com ACD guarantee a wide range of uses.
This can primarily be a benefit to companies and organizations wanting to use AI for their corporate platforms to relieve employees of standard telephone inquiries and to support them in cases of more complex inquiries. The digitization of voice dialogs can lead to a better customer and employee experience at reduced costs.
You will find us in Hall 3, Stand C8 / D6 as a 4Com sub-exhibitor.
We are looking forward to seeing you at our booth!